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Just Blogging -
Software as a Service
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To enjoy a good lecture this weekend: The SaaS Business Model and Some Common Legal Questions
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Bruce: What key terms should a SaaS Agreement contain?
Cary: SaaS agreements are typically subscription services agreements that address key customer concerns with:
- service levels,
- security,
- privacy, and ultimately
- performance.
More detailed SaaS-specific issues include:
- how mid-term add-on user subscriptions are handled;
- the details of the renewal process;
- whether support is bundled in or extra;
- what usage rules apply to your users; and
- how third party services are made available through your service.
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Last Updated ( Friday, 14 August 2009 23:51 )
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